Your Privacy, Our Priority
At Arcana Forge Consulting, your privacy and data security are fundamental to every client relationship and business operation we undertake. We are committed to protecting your personal information and maintaining transparent data practices in full compliance with applicable privacy regulations.
Last Updated: October 26, 2023
This Privacy Policy outlines how Arcana Forge Consulting collects, uses, maintains, and discloses information collected from users (each, a "User") of the arcanaforge.com website ("Site") and our consulting services. This policy applies to the Site and all products and services offered by Arcana Forge Consulting. We adhere to the principles of GDPR, CCPA, and other relevant data protection frameworks.
For any privacy questions or data protection concerns, please contact our Data Protection Officer at [email protected].
Information Collection and Usage
What Information We Collect
Arcana Forge Consulting collects various types of personal information to provide and improve our services, including:
- Contact Information: Names, email addresses, phone numbers, and physical addresses provided through website forms, direct inquiries, or during consulting engagements.
- Professional Information: Job titles, company names, industry, and project-specific details relevant to our consulting services.
- Website Usage Data: Non-personally identifiable information collected automatically through analytics tools (e.g., Google Analytics) such as IP addresses, browser type, referring pages, and time spent on our Site. This helps us understand how our Site is used and enhance user experience.
- Communication Data: Records of correspondence when you contact us via email, phone, or other channels.
How We Collect Information
We collect information through the following methods:
- Direct Interactions: When you fill out forms on our website (e.g., contact forms, consultation request forms), engage with our consultants directly, or provide information during service delivery.
- Automated Technologies: Through the use of cookies and similar tracking technologies on our website. You can manage your cookie preferences through your browser settings.
- Third-Party Sources: Occasionally, we may receive information from third-party partners and publicly available sources, always in accordance with applicable data protection laws.
Purposes for Data Usage
The information we collect is used strictly for the following purposes:
- To provide and manage our consulting services, including strategic planning, organizational development, and digital transformation.
- To communicate with you regarding your inquiries, service updates, and relevant business insights.
- To improve our website, services, and client experience through analytics and feedback.
- To comply with legal obligations and regulations.
- For internal operational purposes, such as billing, accounting, and client relationship management.
We process your data based on legitimate business interests, the necessity of fulfilling contractual obligations, your explicit consent where required, or compliance with legal duties. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
Data Security and Protection Measures
Arcana Forge Consulting implements robust technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
We employ encryption for data in transit and at rest, access controls based on the principle of least privilege, secure servers, and advanced firewall protection to secure our systems and data.
Administrative Protocols
Our team undergoes regular training on data privacy and security protocols. We maintain strict internal policies on data access and handling, ensuring only authorized personnel can access sensitive information.
Physical Security
Physical access to our data centers and office environments where data is processed and stored is strictly controlled through security systems and authorized personnel lists.
In the event of a data breach, we have established comprehensive incident response procedures to promptly identify, contain, assess, and report any security incidents in accordance with legal requirements.
Your Privacy Rights and Data Controls
You have specific rights regarding your personal data. Arcana Forge Consulting respects these rights and provides mechanisms for you to exercise control over your information.
To exercise any of these rights, please contact us at [email protected] or call us at (212) 697-8844. We will respond to your request within the timeframe required by applicable law.
