Terms and Conditions | Arcana Forge Consulting

Terms of Service and Agreement Acceptance

By accessing or using the Arcana Forge Consulting website and engaging our services, you acknowledge and agree to be bound by these comprehensive Terms and Conditions. These terms are designed to establish a clear, transparent framework for our professional consulting relationships, fostering mutual understanding and shared success. This document outlines the scope of applicability, user responsibilities, and the procedures for any modifications.

Abstract representation of legal compliance and agreement, with interconnected digital lines forming a secure lattice. — Establishing a clear framework for professional engagement.

Scope and Applicability

These terms apply to all visitors, users, and clients of Arcana Forge Consulting's website and services.
Your continued use of the website or engagement for services constitutes your explicit acceptance of these terms.
We reserve the right to modify these terms at any time. Notification of changes will be provided via website update or direct communication.
The effective date of these terms is January 1, 2024. This version supersedes all prior agreements.

For any questions or clarifications regarding these terms, please contact us at [email protected].

Consulting Service Delivery and Standards

Arcana Forge Consulting is committed to delivering exceptional value and maintaining the highest professional standards in all engagements. This section details our commitments regarding service delivery, project management, and intellectual property to ensure clarity and client satisfaction.

Clean, modern office setting with a diverse group of consultants collaborating around a large monitor, visualizing project milestones and data flows. — Our commitment to excellence in strategic consulting.

Our Commitment to Excellence

Project Scope & Change: All projects begin with a clearly defined scope of work. Any proposed changes will follow a formal change management process.
Timeline & Milestones: We establish realistic timelines and clear milestones, providing regular updates on progress.
Quality Assurance: Rigorous quality assurance processes are integrated into every phase to ensure deliverables meet or exceed expectations.
Communication: Dedicated communication channels and regular reporting ensure you are always informed.
Intellectual Property: Deliverables created specifically for your project, upon full payment, will typically be transferred to your ownership, as specified in your engagement contract.

Payment Terms and Cancellation Policies

Transparency in financial agreements is paramount to a successful consulting partnership. This section outlines our payment terms, invoicing procedures, and policies regarding project cancellations or terminations.

Digital representation of secure financial transactions with subtle green checkmarks and abstract currency symbols, set against a backdrop of flowing data. — Clarity in financial agreements and service changes.

Financial Agreements and Changes

Invoicing & Payment: Invoices will be issued according to the payment schedule outlined in your SOW (Statement of Work) and are due within 30 days.
Cancellation: Clients may cancel services with a minimum of 30 days written notice. Fees for work completed up to the cancellation date will be due.
Refunds: Refund eligibility for terminated services will be assessed based on the specific terms of the SOW and work completed.
Late Payments: Late payments may incur a monthly fee of 1.5% or the maximum permitted by New York law.
Expenses: Reimbursable expenses, if applicable, will be itemized and require prior client approval and proper documentation.

Liability Limitations and Dispute Resolution

This section outlines the extent of our professional liability, provisions for indemnification, and the structured process for resolving any disputes that may arise, ensuring a fair and efficient resolution for all parties involved. Our commitment to confidentiality is also reiterated here.

Abstract depiction of protective shield surrounding data, with subtle intersecting lines indicating legal frameworks and dispute resolution processes. — Ensuring fair and efficient resolution of any professional disagreements.

Protecting Our Mutual Interests

Limited Liability: Arcana Forge Consulting's liability is limited to the fees paid for the services directly related to the claim, excluding indirect or consequential damages, as specified in our engagement contract.
Dispute Resolution: Any disputes will first be subject to good-faith negotiation. If unresolved, disputes will proceed to mediation, then binding arbitration in New York, NY, before litigation.
Governing Law: These terms are governed by the laws of the State of New York, USA.
Confidentiality: All sensitive information shared during our engagement is subject to strict confidentiality, as further outlined in separate Non-Disclosure Agreements.
Force Majeure: Arcana Forge Consulting is not liable for delays or failures in performance resulting from events beyond our reasonable control.

We encourage you to review these terms thoroughly. Should you require further clarification on any aspect, please do not hesitate to contact us. Your understanding and agreement ensure a foundation of trust for our partnership.